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Terms & Conditions

Acceptance of the Terms

By using RuneStake, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions ("Agreement"). Your use of our platform constitutes acceptance of this Agreement.

Eligibility Requirements

To open an account with us, you must:

  1. Be at least 18 years old (or the age of majority in your jurisdiction).
  2. Provide valid identification and proof of address.
  3. Comply with all applicable laws and regulations in your jurisdiction.
  4. Not be excluded or self-excluded from participating in online gaming.

Account Registration Rules

When registering an account, you must:

  1. Provide accurate and truthful information about yourself.
  2. Use only one account per person.
  3. Verify your email address and phone number (if applicable).
  4. Comply with our security requirements to prevent unauthorized access to your account.

Minimum Age Requirements

To use RuneStake, you must be at least 18 years old or the age of majority in your jurisdiction.

Geographic Restrictions

We reserve the right to restrict access from certain jurisdictions due to local regulations or licensing limitations. Currently restricted countries include:

  • United States (federal prohibition)
  • Australia
  • Netherlands
  • France
  • Spain

Account Security Responsibilities

You are responsible for maintaining the confidentiality and security of your account details, including login credentials and password.

Login Credentials and Password Protection

You must not share or transfer your login credentials to any other person. You must also choose a strong password that meets our minimum requirements (at least 8 characters long and containing uppercase letters, lowercase letters, numbers, and special characters).

Restricted Behaviour and Prohibited Activities

  • Multi-accounting is strictly prohibited.
  • Collusion with others to cheat the system or manipulate gameplay results is prohibited.
  • Sharing your login credentials with any other person is prohibited.

Bonus and Promotion Rules

Bonuses are subject to the following terms:

  1. Bonus offers may be cancelled at our discretion without notice.
  2. Bonuses will only be credited in accordance with these Terms & Conditions.
  3. Wagering requirements must be met before withdrawing bonus funds or associated winnings.

Wagering and Gameplay Conditions

  • All bets are final, except for those that have been voided due to a technical interruption or other unforeseen circumstances.
  • We reserve the right to cancel or modify any game without prior notice.

Bonus Abuse Prevention

We will investigate instances of suspected bonus abuse. In cases where we suspect you have abused our bonuses or engaged in fraudulent activity:

  1. Your account may be suspended or closed.
  2. Any winnings associated with your suspected abuse may be confiscated.
  3. We reserve the right to take further action as necessary.

Responsible Gambling Expectations

You must comply with all applicable laws and regulations regarding responsible gaming, including self-exclusion and other limits set forth in these Terms & Conditions.

Self-Exclusion and Account Restrictions

  • You can request temporary or permanent exclusion from participating in online gaming by contacting our support team.
  • If you are excluded, your account will be suspended, and all access to our platform will be restricted for the duration of your self-exclusion period.

Game Fairness and RNG Systems

Our games use a Random Number Generator (RNG) that has been certified as fair by an independent testing agency. The outcome of each game is entirely dependent on chance.

Technical Interruptions or Voided Gameplay

  • We will void any bets placed during technical interruptions.
  • In the event of a technical interruption, all bets may be re-offered after normal service has resumed (at our discretion).

Suspension or Closure of Accounts

We reserve the right to suspend or close your account at any time without notice in cases where:

  1. You have breached these Terms & Conditions.
  2. We suspect you are engaged in fraudulent activity.
  3. Your account is inactive for an extended period.

Intellectual Property and Platform Ownership

Our platform, its content, and all intellectual property rights related thereto belong to us or our affiliates.

Limitation of Liability

We will not be liable for any losses arising from:

  1. Technical interruptions or other unforeseen circumstances.
  2. Actions taken in accordance with these Terms & Conditions.
  3. Omissions made by us due to regulatory changes, licensing limitations, or jurisdictional restrictions.

Modification of Terms

These Terms & Conditions are subject to change without prior notice.

Contact or Support Guidance

If you have any questions about our platform, its rules, or your account status:

  1. Contact our support team via live chat.
  2. Email us.
  3. Call our customer service line (available Monday to Friday 09:00-22:00 GMT and Saturdays 10:00-20:00 GMT).

Applicable Licensing or Regulatory Oversight

Our platform is licensed by the UKGC.

We reserve the right to modify these Terms & Conditions at any time without prior notice. Your continued use of our platform constitutes your acceptance of this Agreement.